Transform Real Estate Operations Outcomes

Enhance facilities performance, improve security measures, and drive customer experience results.

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We collaborate with client stakeholders providing expertise and insights to enable NextGen full optimization and improved operational performance.

We help corporate, government and higher education clients ensure workplace safety and security with best practice advice, assessments and technologies designed to protect your people and properties.

Elevate your Net Promoter Scores with our customer-centric management training program and five keys that unlock loyalty and deliver superior customer experience (CX) results.

The image features the facade of a modern office building with a clean, geometric design. It is constructed with a combination of red brick and large glass panels, and there is a prominently displayed sign for Tata Consultancy Services in blue. Trees partially frame the view, and a lamppost is visible at the foreground.
The image features the facade of a modern office building with a clean, geometric design. It is constructed with a combination of red brick and large glass panels, and there is a prominently displayed sign for Tata Consultancy Services in blue. Trees partially frame the view, and a lamppost is visible at the foreground.
A monochromatic indoor scene featuring a consultation area with a modern design. Two people are seated at a long wooden table, working on laptops, while another person stands nearby. Bookshelves are visible beneath the table, and a sign reads 'Consultation Specialisee'. Overhead lighting and glass partitions add to the contemporary architectural style.
A monochromatic indoor scene featuring a consultation area with a modern design. Two people are seated at a long wooden table, working on laptops, while another person stands nearby. Bookshelves are visible beneath the table, and a sign reads 'Consultation Specialisee'. Overhead lighting and glass partitions add to the contemporary architectural style.
An aerial view of a large modern building complex with a colorful facade, featuring panels in various shades of red, blue, and green. The complex is surrounded by roads and includes a few parked cars and well-manicured landscaping, such as palm trees and grassy areas. There are tennis courts visible in the foreground and a residential area in the background.
An aerial view of a large modern building complex with a colorful facade, featuring panels in various shades of red, blue, and green. The complex is surrounded by roads and includes a few parked cars and well-manicured landscaping, such as palm trees and grassy areas. There are tennis courts visible in the foreground and a residential area in the background.

We Empower Operational Excellence in REO and Facilities Management

Our mission is to help transform our corporate, government and higher education clients facilities management leaders and real estate operations teams achieve operational excellence.

We accomplish positive business outcomes through an integrated set of workplace solutions including, operational reviews, facilities condition assessments, customer experience program modules, employee training, and benchmarking and consulting services - all designed to enhance your portfolio performance. Empower your security teams with our (LDSCA) threat assessment and risk mitigation services which include Cybersecurity and Infrastructure Agency (CISA) guidelines, Department Homeland Security standards, policies, handbooks and ECS best practices advice for protecting your logistics and distribution services environments against potential threats.

A modern office reception area with a polished floor and stylish wooden ceiling. The space features large windows offering a city view, contemporary seating arrangements, two reception desks with minimalist design, and a prominent accenture logo on an illuminated wall. There are also decorative elements such as potted plants and ambient lighting.
A modern office reception area with a polished floor and stylish wooden ceiling. The space features large windows offering a city view, contemporary seating arrangements, two reception desks with minimalist design, and a prominent accenture logo on an illuminated wall. There are also decorative elements such as potted plants and ambient lighting.

150+

24 Years

Trusted Partner to Fortune 500 and Government Clients

Successful Project Results

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Consulting and Project Management Services ECS has been a leader in enabling operational excellence and workplace safety and security for public and private sector clients — with over 150 successful project implementations to date. Our comprehensive facilities, records and information management solutions enable corporate, educational and government agencies to quickly examine and improve business processes, revise outdated policies and upgrade legacy technologies as they migrate to the Next Generation workplace of the future. We provide outcome-driven consulting and project management services to support organizations of all sizes from middle market to major F500 corporations, educational institutions including k-12 to higher education, and state and federal government agencies. ECS can help your enterprise obtain predictable business outcomes through a broad range of technology-driven transformation approaches that increase business agility, enhance workplace safety and improve operational performance.

Customer Experience Program

Customer experience (CX) goes beyond a single transaction - its an ongoing journey. For corporate and government leaders, it's essential to continuously listen to your customers, and adapt to their evolving needs. ECS can help you to master the fundamental elements of CX management and better understand how to improve service levels through customer experience (CX) programs that include employee training, customer journey mapping and best practice handbooks that will drive brand loyalty and leave a lasting imprint on the end-user communities that use your products and services.

A group of people dressed in formal attire are standing in front of a real estate office. The storefront displays a large sign with an URL and various social media icons, and text in a foreign language. The group mostly consists of men in white shirts and dark trousers, standing in a straight line, with two women at either end of the row.
A group of people dressed in formal attire are standing in front of a real estate office. The storefront displays a large sign with an URL and various social media icons, and text in a foreign language. The group mostly consists of men in white shirts and dark trousers, standing in a straight line, with two women at either end of the row.
Touchpoint Interactions Training

Our CX training program modules prepare your staff dedicated to client-facing roles for managing the key touchpoints that directly impact the customer experience. We provide your teams enhanced tools including online CX handbooks, process maps, best practices and customer journey maps for your facilities and property management staff to maximize each interaction.

Testimonial

ECS's training program and customer experience manual helped our HUD certified counselors with the necessary tools to improve customer satisfaction by better understanding our customer's journey as they use our agency services to either get their first apartment, rehab a home, receive financial counseling and ultimately find affordable housing for their family. Improving the customer experience for our clients is essential, and ECS helped.

Program Manager, Community Affairs

Strategies for Building a Customer-Centric Culture

Whether a government agency or a major corporation, building a customer-centric culture is essential for any enterprise looking to exceed customer expectations. Our training programs are custom-tailored to help all teams from the C-Suite, and executive stakeholders to middle managers and front-line staff to understand the critical importance of enabling a CX culture and empowering all employees to prioritize customer delight.

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Industries

Our outcome-driven solutions delivers value across all markets, industries and property types

Higher Education Solutions
Government Solutions
Corporate Solutions
Multi-tenant Property Solutions

"Their broad expertise in a wide range of facilities services helped to improve our operational performance and deliver exceptional customer experiences. ECS was a collaborative partner who listened to our needs, worked in concert with our real estate operations team and provided valuable insights we can put to immediate use!"

Senior Vice President, Major Fortune 500 Technology Company

A modern building with a prominent glass facade showcasing a large illuminated logo. Inside, people are visible interacting in a bright, minimalist interior. Surrounding the central structure are traditional-style buildings with dark roofs, creating a contrast between modern and traditional architecture.
A modern building with a prominent glass facade showcasing a large illuminated logo. Inside, people are visible interacting in a bright, minimalist interior. Surrounding the central structure are traditional-style buildings with dark roofs, creating a contrast between modern and traditional architecture.

★★★★★

Executive Consulting Services

303 Perimeter Center N. Suite 300 Atlanta, GA 30346

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CONTACT InFORMATION:

www.ecs-360.com

+1-404-663-2902

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Enabling NextGen Workplace and Facilities Performance

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bnewman9420@me.com

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